Data Deletion Instructions

At vantastic (NewEase AG) we distinguish two things that are often confused: unsubscribing from messages (you no longer want to receive anything) and having your data deleted (“right to be forgotten”, Art. 17 GDPR). You can request either at any time.

1. Only unsubscribe from messages (opt-out)

Reply STOP in our WhatsApp chat (or use the opt-out notice in a message). You will then receive no further messages. So that you are not contacted again by mistake, we store a minimal suppression record (your phone number on an exclusion list) — solely to honour your objection. Your data is thereby not yet deleted.

2. Delete data completely (Art. 17 GDPR)

If you want the complete deletion of the data we have stored about you, you have two options:

• By email: Send an informal message with the subject “Data deletion” to info@newease.ag and state the relevant phone number and/or email address.
• Via WhatsApp: Write to us in the chat that you want your data deleted.

What is deleted

Upon your request we delete the personal data we have stored about you (in particular phone number, name, message and consent data), unless statutory retention obligations conflict with this.

Deadline

We process your deletion request without undue delay, usually within 30 days, and confirm the deletion to you.

Further information can be found in our privacy policy.